Call center offshore outsourcing can be defined as obtaining an external service provider located outside of the United States to operate and manage your call center. The external service provider typically takes care of hiring and training call center agents, maintaining call center software and infrastructure and managing day to day call center operations. Companies can outsource a segment of their call center operations (like support, sales, marketing, market research, engineering, etc.) or outsource the entire call center. Once the decision has been made to outsource their call center operations and the contracts are signed, many companies take a hands-off approach to overseeing operations and trust that their service provider will take the reins.
Call center offshore outsourcing has gained a lot of attention recently. From industry titans like Time Warner Inc., Hershey Foods and The Wall Street Journal that have made headlines by claiming to have outsourced some, or part, of their call center workforce in an attempt to slash costs. To industry giants like Dell, Capital One, and JPMorgan Chase stating they have eliminated their call center outsourcing operations because, for them, the costs far outweighed the benefits.
Do you want to know who the Offshore Call Center Outsourcers are ? Where are they located ? Who are the key executive decision makers ?
The Offshore Outsourced Call Center Database includes an updated database of offshore outsourced call center service providers in India, The Philippines, and Latin America.
The database has 1500 contacts and is complete with company names, addresses, telephone numbers, executive and operational contacts, IT contacts, with full titles and personal emails of c-level and v-level executives.